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Yakima County Public Services and County Roads will permanently close walk-in customer service on Fridays starting immediately“Effective immediately, Yakima County Public Services and County Roads, located on the 4th Floor of the County Courthouse, will continue to be closed to walk-in customer service on Fridays on a permanent basis following the successful completion of a three-month pilot program.”
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Yakima County Public Services and County Roads followed a successful three-month pilot program“Effective immediately, Yakima County Public Services and County Roads, located on the 4th Floor of the County Courthouse, will continue to be closed to walk-in customer service on Fridays on a permanent basis following the successful completion of a three-month pilot program.”
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The 4th Floor of the County Courthouse will now be open Monday through Thursday from 8 a.m. to 4 p.m.“Permanent walk-in customer service hours for the 4th Floor of the County Courthouse will be: Monday–Thursday | 8:00 a.m. – 4:00 p.m.”
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The Board of County Commissioners approved the permanent change“Based on the positive results of the pilot program and the demonstrated benefits to both customers and department operations, the Board of County Commissioners voted to approve the Friday walk-in closure as a permanent schedule.”
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The Board of County Commissioners reviewed data from the April 2026 pilot“On June 22, 2026, Public Services presented the Board of County Commissioners with a comprehensive review of the pilot program, including operational data and customer survey results.”
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Customer surveys showed 94% support for the Friday closure“Customer feedback was overwhelmingly positive, with 94% of surveyed customers supporting continuation of the Friday closure schedule, 81% reporting improved service timeliness, and 88% indicating the schedule had little or no impact on their ability to access services.”
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81% of customers reported improved service timeliness“81% of surveyed customers supporting continuation of the Friday closure schedule, 81% reporting improved service timeliness, and 88% indicating the schedule had little or no impact on their ability to access services.”
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Staff will continue working Fridays to process permits“Staff will continue working on Fridays to conduct inspections, process permits, complete plan reviews, respond to customer inquiries, manage records, implement technology improvements, and support development projects throughout Yakima County.”
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Staff will continue working Fridays to conduct inspections“Staff will continue working on Fridays to conduct inspections, process permits, complete plan reviews, respond to customer inquiries, manage records, implement technology improvements, and support development projects throughout Yakima County.”
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Staff will continue working Fridays to handle other duties“While walk-in services will remain unavailable on Fridays, staff will continue working on Fridays to conduct inspections, process permits, complete plan reviews, respond to customer inquiries, manage records, implement technology improvements, and support development projects throughout Yakima County.”
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Residents can access online services through Accela Citizen Access“For online services and other permitting submittal options, please visit:Permitting, Payments, and Updates: Accela Citizen AccessUtility Payments; Civic Pay Online - LoginPlanning | Yakima County, WA or Building & Fire Safety | Yakima County, WA For questions, please contact Monica Beltran at (509) 574-2300 or by email.”
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Residents can visit the county website for permit information“For online services and other permitting submittal options, please visit:Permitting, Payments, and Updates: Accela Citizen AccessUtility Payments; Civic Pay Online - LoginPlanning | Yakima County, WA or Building & Fire Safety | Yakima County, WA For questions, please contact Monica Beltran at (509) 574-2300 or by email.”
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The county will continue to provide walk-in service Monday through Thursday“Permanent walk-in customer service hours for the 4th Floor of the County Courthouse will be: Monday–Thursday | 8:00 a.m. – 4:00 p.m.”